The first thing to see about such an organization (and this sometimes surprises people) is that it’s quite […]
The key to attempting to change anyone’s behavior is respect. You must show that you respect the employee as a person while asking for conflicting behaviors to change. Redirecting people who are not living the values is one of the most important things a leader must do. To do so is to ensure your credibility and to reinforce the importance of values.
When defining a value for your company, it’s a good idea to try to describe it in detail. For example, a company may adopt the value “Customer Delight.” That’s the value’s name. The description for the value could be something like: “We recognize that in today’s highly competitive market providing excellent service is not sufficient to satisfy customers and ensure their loyalty. Our goal is to convert the customer’s interaction with our company into a thoroughly and unforgettably enjoyable experience.” You are describing how the value can uplift a company in general, or your company in particular.