Catch people doing things right?
Ken Blanchard probably did more in his book ‘The One Minute Manager’ then anyone to bring forth the concept of “catch people doing things right”. For some reason many leaders have the mentality that it is their role and duty to catch people doing things wrong. Once this kind of mentality permeates the culture of an organization, the employees become fearful. A swordwieling leader will never get the best from his employees. People may respond short term to this approach, but in the long term they will move on to another job. I ‘m amazed at how many leaders still think they have to be Attila the Hun. It is interesting to note, however, that those individuals who manage by fear are usually the most insecure.
From : “The key to great leadership”, Peter Burwash, chapter 9 : High level of Appreciation for Employees.